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Terms and Conditions

Mini Joy Lab — Viktoriia Petrenko (sole trader)
Školská 660/3, 110 00 Praha 1, Česká republika
IČO: 24904252 · Registered in the Czech Trade Licensing Register, Prague 1 District Office.
The seller is not a VAT payer.
Version: 2026-05-13 · Effective from: 2026-05-13

The Czech version is authoritative for Czech consumers; English and Ukrainian translations are for convenience.

1. Introduction

These Terms and Conditions ("T&C") govern, in accordance with §1751(1) of Act No. 89/2012 Coll. (Civil Code), the rights and obligations between the Seller and the Buyer arising under purchase contracts concluded via the online store at minijoylab.cz.

A Consumer is any individual who, outside the scope of their business or profession, enters into a contract with the Seller (§419 Civil Code).

A Business Buyer enters their company ID (IČO) or VAT ID (DIČ) at checkout. All provisions of these T&C apply to Business Buyers, except those that protect Consumers exclusively (in particular §§1810–1867 Civil Code and §§12a, 14a, 19, 20 of Act 634/1992). Rights from defective performance under §2099 et seq. Civil Code remain available. The 14-day right of withdrawal under Section 5 does not apply to Business Buyers.

2. Order and contract conclusion

Product listings are informational; the Seller is not obliged to conclude a contract (§1732(2) Civil Code is excluded). Before submitting, the Buyer can review and modify entered data. The order is submitted by clicking "Order with obligation to pay" ("Objednávka zavazující k platbě"). The contract is concluded upon delivery of the order-acceptance email by the Seller.

3. Prices and payment

Prices include all taxes and charges. The Seller is not a VAT payer, so prices are final. Shipping costs are shown in the cart and on the order summary.

When a discount is offered, the lowest price at which the goods were offered in the 30 days preceding the discount is displayed (§12a Act 634/1992 — EU Omnibus).

Accepted payment methods: card via Stripe (incl. Apple Pay/Google Pay), bank transfer, or another method offered in the cart. The tax document (invoice) is issued after payment and sent electronically.

VAT and OSS. The Seller is currently not a Czech VAT payer. If annual cross-border B2C sales to other EU Member States exceed EUR 10 000 (§10i Act 235/2004 — EU One Stop Shop), the Seller will register for OSS and prices will then be displayed inclusive of destination-country VAT. The Buyer will be informed of any such change before contract conclusion.

Promotional prices apply until stocks are exhausted or until the end of the announced campaign, whichever occurs first.

Reservation of title (§2132 Civil Code). Ownership of the goods passes to the Buyer only upon payment of the full purchase price; until then the goods remain the property of the Seller. Risk of damage passes to the Buyer on receipt (Section 4) irrespective of when title passes.

4. Delivery

Delivery within the Czech Republic and EU countries via Packeta/Zásilkovna (pickup point or Z-Box), Balíkovna (Czech Post), Czech Post to address, or another carrier shown in the cart. Delivery typically takes 2–7 business days from order confirmation; deliveries outside CZ may take longer; made-to-order items add the production time. Risk of damage passes to the Buyer upon receipt; for a Consumer who fails to take delivery, risk passes when the Seller enables the Buyer to deal with the goods (§2122 Civil Code).

On receipt, the Buyer is asked to check the integrity of the packaging. If the package shows visible damage, the Buyer may refuse delivery or accept it and record the state with the carrier in a damage report, and notify the Seller without undue delay at support@minijoylab.cz, ideally with photographs. Late notice does not extinguish rights from defective performance under Section 6 but may complicate carrier-liability recovery.

If the Consumer fails to collect a duly delivered consignment within the carrier’s grace period and does not arrange redelivery, the Seller is entitled to withdraw from the contract under §2002 Civil Code; any reasonable shipping costs incurred (outbound and return) may be deducted from the refund.

5. Right of withdrawal (14 days, Consumers only)

Pursuant to §1829(1) Civil Code, a Consumer has the right to withdraw from the contract within 14 days without giving any reason, starting from the day of receipt (or last part). To withdraw, an unequivocal statement to the Seller is sufficient (e.g. email to orders@minijoylab.cz). A model withdrawal form is at /withdrawal-form.

The 14-day period runs: (a) for a contract for a single item — from the day the Consumer or a third party designated by them (other than the carrier) takes physical possession of the goods; (b) for a contract for several items ordered together but delivered separately — from receipt of the last item; (c) for a contract for the regular delivery of goods during a defined period — from receipt of the first delivery (§1829(1)(a)–(c) Civil Code).

The Consumer must return the goods within 14 days of withdrawal. Return shipping costs are borne by the Consumer. The Seller refunds all payments — including the cheapest standard delivery cost offered — within 14 days, using the same payment means unless agreed otherwise. The Seller may withhold the refund until the goods are returned or proof of dispatch is provided (§1832 Civil Code). The Consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.

Withdrawal does not apply to:

6. Defective performance (warranty)

Rights from defective performance are governed by §2099 et seq. and §2161 et seq. Civil Code and Act No. 634/1992 Coll. The Seller is responsible for goods being free of defects on receipt. Pursuant to §2161a Civil Code (transposing Directive (EU) 2019/771), defects manifesting within the first 12 months from receipt are presumed to have existed at delivery. If a defect manifests within 24 months of receipt (§2165 Civil Code), the Consumer has the right to: defect removal by delivery of new goods or repair, a reasonable discount, or withdrawal in case of material breach.

Filing a claim. Claims (reklamace) may be filed (i) by email to orders@minijoylab.cz with the subject line "Reklamace #<order ID>"; or (ii) by post to: Mini Joy Lab — reklamace, Školská 660/3, 110 00 Praha 1. The Consumer is asked to enclose proof of purchase, a description of the defect and the preferred remedy. The Seller issues written confirmation of the claim without undue delay (§19(1) Act 634/1992) and decides on the claim no later than 30 days from filing, unless a longer period is agreed with the Consumer. Please do not ship returns as cash-on-delivery (na dobírku) — such consignments will be refused; where applicable the Seller will provide a return label or reimburse necessary postage (§1832 Civil Code).

If the Seller fails to decide on the claim within 30 days of filing (or within a longer period agreed with the Consumer), the Consumer is entitled to withdraw from the contract or to demand delivery of new defect-free goods, as in the case of a material breach (§19(3) Act 634/1992 Coll.).

7. Toy and product safety (GPSR)

Goods intended for children comply with Government Regulation No. 86/2011 Coll. (transposing Directive 2009/48/EC) and bear the CE mark where required. Each product page states the intended age range and any warnings. The Seller acts as the manufacturer/responsible economic operator within the meaning of Regulation (EU) 2023/988 (GPSR); contact details at /imprint.

8. Personal data

Processing of personal data is governed by GDPR and Act No. 110/2019. Details: /privacy.

9. Reviews

The Seller publishes only reviews from verified customers whose email address is matched against an actual paid order — in line with the EU Omnibus Directive on consumer review authenticity.

10. Out-of-court dispute resolution (ADR / ODR)

The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, adr.coi.cz. Consumers may also use the EU ODR platform at ec.europa.eu/consumers/odr.

11. Pricing errors, vouchers and Seller’s withdrawal

Pricing errors. Despite reasonable care, an obvious pricing error may occur (e.g. the displayed price deviates substantially from the usual price for that type of goods, a digit is missing or extra, or a discount exceeds the usual promotional range without an explicit campaign). In such cases the contract is invalid for mistake under §583 Civil Code, and the Seller has the right to withdraw under §1740(3) / §2002 Civil Code without undue delay after the error is discovered, even after the order-acceptance email. The Seller will inform the Buyer promptly; any amount already paid will be refunded in full within 14 days by the same means as received, unless agreed otherwise.

Seller’s further right to withdraw. The Seller may also withdraw from the contract or refuse to conclude it where: (a) the ordered goods are unavailable or out of stock at the supplier and cannot reasonably be procured; (b) the Buyer provides materially incorrect or false identification or delivery data; (c) the Seller has reasonable suspicion of fraudulent payment, identity misuse or abuse of the right of withdrawal; or (d) the use of a discount code or voucher contravenes its terms (see below). The Buyer will be notified by email; any payments will be refunded within 14 days as above.

Discount codes and vouchers. Unless explicitly stated otherwise, a discount code is single-use, non-combinable with other codes, non-transferable and may not be exchanged for cash. The Seller may invalidate a contract concluded by use of a code (i) on goods to which it does not apply, (ii) below any stated minimum order value, or (iii) where the same code has already been applied. Where a discount on an accessory item is conditional on purchasing a main item, withdrawal from the main item also requires return of the discounted accessory; otherwise the discount is deducted from the refund.

12. Reporting illegal content

Under Article 16 of Regulation (EU) 2022/2065 (Digital Services Act), any natural or legal person may notify us of content available on this website that they consider to be illegal. The dedicated reporting channel is the form at /legal/notice; as a fallback, notices may also be sent to support@minijoylab.cz.

A valid notice must contain (DSA Art. 16(2)): (a) a sufficiently substantiated explanation of the reasons why the content is considered illegal; (b) a clear indication of the exact electronic location of the content, in particular the precise URL(s); (c) the name and an email address of the person submitting the notice (except where the notice concerns content believed to involve offences under Articles 3–7 of Directive 2011/93/EU); and (d) a statement of good faith that the information and allegations contained in the notice are accurate and complete.

We will acknowledge receipt of every notice without undue delay and in any event within 24 hours (DSA Art. 16(5)). We will decide on the notice in a timely, diligent, non-arbitrary and objective manner. Where action is taken against content provided by a recipient of the service, we may, in accordance with DSA Art. 17, provide that recipient with a clear and specific statement of reasons.

13. Final provisions

The contractual relationship is governed by Czech law, in particular the Civil Code. This choice of law does not deprive Consumers of the protection afforded to them by the law of their habitual residence (Art. 6(2) Rome I). The parties agree to the jurisdiction of Czech courts; for Consumers this is without prejudice to Articles 17–19 Brussels I bis.

CISG and language. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded pursuant to Art. 6 thereof. The contract is concluded in Czech; translations into English and Ukrainian are provided for convenience and, in the event of a discrepancy concerning the interpretation of terms, the Czech wording prevails — without prejudice to mandatory consumer-protection rules of the Consumer’s habitual residence (Art. 6(2) Rome I).

Archiving and access. The Seller archives the concluded contract (order confirmation, T&C in force at conclusion, and tax document) electronically for at least three (3) years from contract conclusion in order to perform its obligations and fulfil statutory duties (§1826(1)(l) Civil Code). The contract is not accessible to third parties; the Consumer may request a copy at orders@minijoylab.cz. The contract is concluded in the Czech language.

Amendments. The Seller may amend these T&C; the version in force at the moment of order submission governs the contract. Each version is identified by a date-stamped version ID (visible at the top of this page) and is archived together with the order. Amendments do not affect contracts already concluded. The current and superseded versions are available at minijoylab.cz/terms.

Severability. If any provision of these T&C is or becomes invalid, ineffective or unenforceable, the validity, effectiveness and enforceability of the remaining provisions shall not be affected; the parties undertake to replace the affected provision with one that comes closest to its commercial purpose.

Force majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control — in particular acts of authorities, natural disasters, strikes, transport disruptions, network outages or pandemics. The Seller will inform the Buyer of any such event without undue delay and propose a reasonable solution (delivery extension, partial performance, or refund).

These T&C take effect on 2026-05-13 (version 2026-05-13).